Refund policy

Cactus Warehouse 30-Day Customer Happiness Guarantee

We want you to be thrilled with your cacti! That’s why we guarantee your plants will arrive in healthy, happy condition. If they don’t, we’ll replace them for free as part of our 30-Day Customer Happiness Guarantee—no need to send the cactus back.

While it’s normal for live plants to show minor signs of stress from transit, if your cactus arrives with damage beyond minor blemishes*, reach out to us within 30 days of receipt for a free replacement.

Our guarantee applies to all online purchases within the first 30 days. We require clear photos of the damage to help us improve our packaging and ensure the best experience for you.

Minor blemishes include slight discoloration, surface scarring, or small cosmetic imperfections. Cacti are incredibly resilient—often, a little time and care will help them bounce back from shipping stress. Need care tips? Check out our Cactus Care Guide for expert advice.

If you have any issues, contact us at info@cactuswarehouse.com—we’re here to help!

---