Frequently Asked Questions
General
Will my plant arrive potted?
Will my plant arrive potted?
All cactus are shipped bare root or as a cutting. The cactus is carefully wrapped and packaged to best protect it during shipping.
Do you offer wholesale orders?
Do you offer wholesale orders?
Yes, please reach out to info@cactuswarehouse.com or contact us.
How much water and sunlight does my cactus need?
How much water and sunlight does my cactus need?
Our plants are adaptable to a diverse range of lighting conditions. Indoors, they thrive in well-lit rooms or those with direct sunlight streaming through a window. Outdoors, our plants flourish in any sun exposure you provide.
Do you use fertilizer?
Do you use fertilizer?
Similar to all other plants, cacti require fertilizer to promote healthy growth.
Why does my cactus look discolored at the base?
Why does my cactus look discolored at the base?
It is typical for your cactus to exhibit discoloration at the base of the stalk due to its planting in the soil. Rest assured, this discoloration is a natural occurrence and poses no threat to the overall health of your plant.
Shipping and Returns
Where do you ship to?
Where do you ship to?
We ship to all U.S. states except Alaska, Hawaii, and Puerto Rico.
Where do you ship from?
Where do you ship from?
We ship from San Diego County, California.
How long until my order ships?
How long until my order ships?
We process orders within 24 hours.
Do you ship to PO boxes?
Do you ship to PO boxes?
No, unfortunately, we do not ship to PO boxes.
How do I change my shipping address?
How do I change my shipping address?
We process all orders within 24 hours, please let us know within that timeframe if you need to modify or cancel your order. Once a label is printed, no changes or cancellations can be made, even to the shipping address.
My package has not arrived and it says delivered. What do I do?
My package has not arrived and it says delivered. What do I do?
If the order tracking indicates 'Delivered,' we kindly request your patience. Occasionally, our shipping partners send delivery notifications before the recipient receives the item, or it might be delivered to a neighbor within the same building instead of the intended recipient.
If three days have passed, and the order is still not received, please reach out to us at info@cactuswarehouse.com, and we will assist you in arranging a replacement order.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
How do I return a product?
How do I return a product?
If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. The returned product must be in the same condition as received and in its original packaging. Please retain your receipt.
My cactus arrived damaged. What now?
My cactus arrived damaged. What now?
Please reach out via email info@cactuswarehouse.com with a photo immediately so we can process a replacement. We want to make sure you are happy with your order!