Frequently Asked Questions

All cactus are shipped bare root or as a cutting. The cactus is carefully wrapped and packaged to best protect it during shipping.

Yes, please reach out to info@cactuswarehouse.com or contact us.

Our plants are adaptable to a diverse range of lighting conditions. Indoors, they thrive in well-lit rooms or those with direct sunlight streaming through a window. Outdoors, our plants flourish in any sun exposure you provide.

Similar to all other plants, cacti require fertilizer to promote healthy growth.

It is typical for your cactus to exhibit discoloration at the base of the stalk due to its planting in the soil. Rest assured, this discoloration is a natural occurrence and poses no threat to the overall health of your plant.

We ship to all U.S. states except Alaska, Hawaii, and Puerto Rico.

We ship from San Diego County, California.

Standard orders ship within 5 business days, on Monday, Tuesday, or Thursday. Priority Processing, added in the cart for $14.95, ships on the next ship day: order before 7am Pacific on a ship day and it ships that same day.

A queue jump. Add it in the cart for $14.95 and your order is pulled and packed first on the next ship day (Monday, Tuesday, or Thursday). Order before 7am Pacific on a ship day and it ships that same day. Same careful packing, same carriers. If we cannot ship on the promised day, we refund the Priority fee the same day. Legacy free-shipping customers pay $5.

Our free 30-Day Happiness Guarantee covers arrival. Plant Protection covers the next 12 months for any reason, including your own care mistakes. If a plant from the order dies, send us a photo and you get store credit for the plant price, one time. The credit works on anything in the store, so if that plant is sold out or out of season you pick something else of equal value. You pay shipping on the reorder. Add it in the cart before checkout; it cannot be added afterward. It is $4.95 on plant totals under $75, $9.95 from $75 to $199, and $19.95 at $200 and up.

Spend $99 and a Golden Barrel rides along free (and shipping is free). Spend $149 and we add a Cardon. Spend $249 and we add a two-foot Cardon. The gifts appear in your cart automatically and you keep every gift you unlock.

No, unfortunately, we do not ship to PO boxes.

Let us know as soon as possible, before your order ships, if you need to modify or cancel your order. Once a label is printed, no changes or cancellations can be made, even to the shipping address.

If the order tracking indicates 'Delivered,' we kindly request your patience. Occasionally, our shipping partners send delivery notifications before the recipient receives the item, or it might be delivered to a neighbor within the same building instead of the intended recipient.

If three days have passed, and the order is still not received, please reach out to us at info@cactuswarehouse.com, and we will assist you in arranging a replacement order.

Standard orders ship within 5 business days and usually arrive 3 to 5 days after they ship. Priority Processing, added in the cart, ships on the next ship day. We do not offer overnight shipping, and we ship within the continental United States only.

If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The returned product must be in the same condition as received and in its original packaging. Please retain your receipt.

Please reach out via email info@cactuswarehouse.com with a photo immediately so we can process a replacement. We want to make sure you are happy with your order!