Privacy policy

Privacy Policy
Last updated: 1/7/2025

This Privacy Policy describes how Cactus Warehouse (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cactuswarehouse.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Basic contact details: Name, address, phone number, email.
Order information: Billing address, shipping address, payment confirmation, email address, phone number.
Account information: Username, password, security questions.
Shopping information: Items you view, put in your cart, or add to your wishlist.
Customer support information: Information you choose to include in communications with us, such as messages sent through the Services.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data includes information about how you access and use our Site, including device information, browser information, network connection details, and your IP address.

Note: CactusWarehouse uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Information We Obtain from Third Parties

We may obtain information about you from vendors and service providers who collect information on our behalf, including:

Companies supporting our Site, such as Shopify.
Payment processors to process payments and fulfill orders.
Online tracking technologies (e.g., pixels, cookies) from third-party advertising partners.

How We Use Your Personal Information

Providing Products and Services: To process payments, fulfill orders, send account notifications, arrange for shipping, and facilitate returns or exchanges.
Marketing and Advertising: To send marketing communications via email, SMS, or postal mail and to show tailored advertisements.
- By subscribing to SMS notifications, you consent to receive promotional messages. Message frequency varies. Reply STOP to unsubscribe. Standard message and data rates may apply.
Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Cookies and Analytics: To improve our Site, analyze user interaction, and optimize the Services.

How We Disclose Personal Information

We may disclose your personal information as follows:

Vendors and Third Parties: For services like payment processing, fulfillment, and customer support.
Business and Marketing Partners: To provide services and advertise to you, including through Shopify Audiences.
- Note: The above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Your Rights and Choices

You have rights regarding your personal information, including:

Right to Access/Know: Request access to personal information we hold about you.
Right to Delete: Request that we delete personal information we maintain about you.
Right to Opt-Out of SMS Marketing: Reply STOP to any SMS message to unsubscribe.

Security and Retention

We use industry-standard security measures to protect your personal information.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at: Info@cactuswarehouse.com