We process orders within 24 hours.

We process all orders within 24 hours, please let us know within that timeframe if you need to modify or cancel your order. Once a label is printed, no changes or cancellations can be made, even to the shipping address.

If the order tracking indicates 'Delivered,' we kindly request your patience. Occasionally, our shipping partners send delivery notifications before the recipient receives the item, or it might be delivered to a neighbor within the same building instead of the intended recipient.

If three days have passed, and the order is still not received, please reach out to us at info@cactuswarehouse.com, and we will assist you in arranging a replacement order.

If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. The returned product must be in the same condition as received and in its original packaging. Please retain your receipt.